FREQUENTLY ASKED QUESTIONS

All orders are shipped via USPS. Shipping pricing is determined by USPS. Expedited shipping is also available.

Unfortunately we do not offer international shipping at this time but stay tuned because we will soon!

Please allow up to 4 business days for us to process your order. All orders processed after 5pm CST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 5pm CST will continue processing on the following business day.)

If a package is returned due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Healthful Hair Solutions is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect. Once an order has been submitted, no edits or cancellations can be made. Refunds, replacements or credits will not be issued for orders confirmed to have been delivered to the address provided in an order.

Healthful Hair Solutions is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Healthful Hair Solutions will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate with the carrier directly. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery.

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package upon receipt. If any item is damaged upon arrival, please contact us and we will be happy to assist you.

Thank you for shopping with us. Once an order has shipped, we do not accept returns or exchanges. All sales are final. If you received your order and it was shipped incorrectly due to company error (I.e you did not receive what you ordered) the unopened product can be returned exchanged at no cost to the customer. Please be sure to report any issues with your order within 2 days of the delivery date to ensure proper resolution.

Please contact the store where you purchased your products for a return or exchange. We are unable to provide a return or exchange for a purchase made through one of our retailers.